PRIVACY POLICY – WORDS IN WINTER
At Words in Winter ([auspiced by Spa Country Events Group Inc ABN 94 272 445 103], “we”, “us” or “our”), the privacy of our users and other individuals (“you”, “your”) is a top priority. “Website” means our website at https://wordsinwinter.com.
Words in Winter is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“Privacy Act”) as well as other applicable laws.
COLLECTION OF YOUR PERSONAL INFORMATION
When you purchase tickets or otherwise interact with us, we collect personal information such as your name, phone number, email address, and home/business postal addresses. With your permission, Words in Winter collects and stores the information you provide to administer our Services.
In addition, we collect:
- Accessing our Service: IP address, browser type, referring/exit pages, search terms, locale preferences, device identifiers, mobile carrier, date/time stamps, metadata, operating system, clickstream data.
- Financial Information: name, billing/shipping address, payment information (including credit card numbers), email address, phone number.
- Surveys: information you provide through customer surveys.
- Cookies: used to analyse trends, administer the website, track movements, and gather demographic information. You can disable cookies at the browser level, but this may limit functionality.
- Third-party collection: We may obtain contact information from publicly available sources for marketing and sales efforts. You may opt out via unsubscribe link.
USE OF YOUR PERSONAL INFORMATION
We use your personal information to:
- Sell tickets to festival events (including via website or box office)
- Facilitate payment, provide tickets, apply discounts, notify changes
- Send information about upcoming festival events and for marketing/research
- Operate our website and respond to queries
- General operations with partners, suppliers, contractors
- Send you marketing material unless you opt out using contact details below
- From time to time, send special offers from third parties without disclosing your information to them
The officers of Words in Winter commit to:
- Identify you and update records
- Provide services and communications
- Liaise with key organisations (software providers, governments)
- Answer enquiries
- Assess and improve website performance
- Provide information to suppliers and service providers
- Comply with Australian law and regulatory directions
DISCLOSING PERSONAL INFORMATION
We may disclose your personal information to:
- Third-parties: trusted companies for data storage, maintenance, analytics, payment processing (e.g., Mailchimp for email storage)
- Sub-processors: available upon request
- Business transfers: in case of merger, acquisition, or asset sale (with notice)
- Law enforcement: when reasonably necessary to comply with law, protect safety, prevent fraud, or protect Words in Winter rights
We do not sell personal information to third parties.
Third-party links: Our website may link to other sites with different privacy practices. Review their policies before disclosing information.
DATA RETENTION
We retain personal data as long as needed to provide Services. You may delete your account. We may retain information to comply with legal obligations, resolve disputes, enforce agreements, or if not technically feasible to remove. We try to delete information quickly upon request but may retain longer for legal or legitimate interests.
SECURITY
We follow generally accepted standards to protect information during transmission and once received. Sensitive data is encrypted using standard methods.
CHOICE/OPT-OUT
You may stop receiving newsletters or marketing emails by following unsubscribe instructions.
ACCESS AND CORRECTION
Upon request, we will tell you whether we hold your personal information. Registered users may review, update, correct, or delete information in account settings. You may withdraw consent or request access/correction by contacting us below. We will respond within 30 days.
CHILDREN
Our Services are not directed to persons under 18. If a parent or guardian becomes aware their child has provided personal information without consent, contact us at the email below. If we become aware a child under 18 has provided information, we will delete it.
CHANGES
We may update this Privacy Policy from time to time.
NON-AUSTRALIAN USERS
If you are located outside Australia, your information will be used, maintained, retained, transferred and disclosed in Australia, where privacy laws may be less stringent than in your country. By using our platform, you consent to this.
COMPLAINTS
If you have a complaint about our handling of your personal information, please provide it in writing by email or mail to the contact below. Describe the nature of the complaint. We will review within 7 days and aim to complete the process within 21 days. If not satisfied with our response, you may refer your complaint to the relevant external dispute resolution organisation.
QUESTIONS OR COMMENTS / CONTACT US
You can contact us about this Privacy Policy at: hello@wordsinwinter.com